Simple Support System MCP
MCP server for Concrete CMS Simple Support System ticket management. Simple Support System MCP is a Model Context Protocol (MCP) server maintained by Fabian Bitter. It connects to MCP-compatible clients such as Claude Desktop, Cursor, Cline, and other agents that speak the protocol. It is categorized under Tool/Server, AI/Assistant and Tool/Developer.
What is this MCP
This MCP server provides integration with the Simple Support System add-on for Concrete CMS, enabling AI assistants to interact with a self-hosted helpdesk ticket system. It allows retrieval, management, and response to support tickets without relying on third-party services.
How to use this MCP
The MCP operates via stdio protocol and requires a Concrete CMS installation with the Simple Support System add-on. Once configured, AI assistants can use the 23 available tools to list tickets, read ticket details and comments, reply to tickets, change ticket statuses, manage projects, handle attachments, and moderate comments.
What this MCP can be used for
This MCP enables AI assistants to function as helpdesk agents for Concrete CMS sites, automating ticket triage, customer support responses, and ticket lifecycle management. It's ideal for small to medium businesses running self-hosted support systems who want to integrate AI assistance into their customer service workflows while maintaining data privacy and control.
AIMCP authority
DR and traffic signal for the AIMCP public domain.
Frequently asked questions
What is the Simple Support System MCP MCP server?
Simple Support System MCP is a Model Context Protocol server from Fabian Bitter. It lets MCP-compatible AI clients call its tools over a standard interface, so agents like Claude, Cursor, and Cline can use it without custom integration.
How do I connect Simple Support System MCP to my AI client?
Add Simple Support System MCP to your MCP client configuration (Claude Desktop, Cursor, or Cline) as a stdio or SSE server, then restart the client so it picks up the new server.
Is Simple Support System MCP free to use?
Simple Support System MCP is listed on AIMCP for free. Any API keys or accounts required by the underlying service are set by its provider.
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