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crisis-playbooks

majiayu000
Updated Today
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Metaautomation

About

This skill provides pre-approved crisis communication workflows and templates for incidents like outages or security breaches. It includes a severity matrix, escalation paths, and ready-to-use message kits for internal and external channels. Developers can use it to quickly execute coordinated response plans with structured timelines and approval checklists.

Quick Install

Claude Code

Recommended
Plugin CommandRecommended
/plugin add https://github.com/majiayu000/claude-skill-registry
Git CloneAlternative
git clone https://github.com/majiayu000/claude-skill-registry.git ~/.claude/skills/crisis-playbooks

Copy and paste this command in Claude Code to install this skill

Documentation

Crisis Communications Playbooks Skill

When to Use

  • Service outages, security incidents, compliance/regulatory events.
  • Negative press cycles or social media escalations.
  • Sensitive executive/HR news requiring coordinated messaging.

Framework

  1. Severity Matrix – classify incidents (P1-P4) with response SLAs and approvers.
  2. Escalation Tree – who to notify, in what order, via which channels.
  3. Message Kits – holding statements, customer/partner/internal scripts, social/status updates.
  4. Channel Sequence – timeline for status page, email, press, social, internal posts.
  5. Monitoring & Recovery – tracking sentiment, rumor control, follow-up updates.

Templates

  • Incident briefing doc (facts, unknowns, owners, deadlines).
  • Approval checklist for legal/security/executive signoff.
  • Post-incident report with RCA, comms metrics, and improvement actions.

Tips

  • Rehearse quarterly with tabletop exercises.
  • Keep localized versions for regulated markets.
  • Archive every incident’s comms artifacts for compliance and learning.

GitHub Repository

majiayu000/claude-skill-registry
Path: skills/crisis-playbooks

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